Welcome to Savannah.store! We are committed to providing you with fast, safe and convenient shipping and delivery services. Below is our shipping and delivery policy.

1. Scope of delivery

Savanah.store currently provides delivery services nationwide and internationally, including remote areas. However, delivery times may vary depending on your specific location.

2. Order processing time

Order processing: Your order will be processed within 1-2 business days from when you successfully place your order.
Delivery time:
Nationwide: 3-5 working days.
International: 7-14 business days.
Note: Delivery times may change during holidays or due to factors beyond our control (for example, bad weather, epidemics).

3. Shipping costs

Shipping costs are calculated based on order weight and delivery location. As follows:
Domestic: Shipping fee will be charged at $10/order regardless of volume and distance
International: International shipping costs will be calculated based on the destination country and weight of the order. Please contact us for details on international shipping costs.

4. Order tracking

Once your order has been dispatched, we will provide you with a tracking code so you can track the status of your order. You can check your order status online through our website or contact customer service for support.

5. Liability and insurance

Responsibility: We are responsible for the product throughout the shipping process until the product is delivered to your address. If the product is lost or damaged during shipping, we will replace a new product or refund your money.
Insurance: Your order will be insured during shipping. If you receive a damaged product, please contact us immediately for assistance.

6. Failure delivery policy

If we are unable to deliver your order due to being unreachable or you are not present at the delivery address, we will contact you to reschedule the delivery. If after 3 unsuccessful delivery attempts, the order will be returned to the warehouse and we will contact to agree on a solution.

7. Contact

If you have any questions or requests regarding this shipping and delivery policy, please contact us via:
Email: [email protected]
Phone number: +1 608-403-4972
Address: 420 Garden Oaks Blvd, Houston, TX 77018,US
We appreciate your trust and support. Thank!

Savannah.store
Effective date: July 3, 2024