Frequently Asked Questions (FAQ)
Savanah.store – Your Fashion Destination
Address: 420 Garden Oaks Blvd, Houston, Texas 77018, United States
Phone: +1 608-403-4972
E-mail: [email protected]
Open Time: 8AM – 6PM (EST) (Monday to Friday, Closed Saturday and Sunday)
1. What payment methods do you accept?
At Savanah.store, we accept payments through PayPal and Payoneer. Both platforms ensure a secure and fast checkout experience for our customers.
2. How much is the shipping fee?
We offer a flat shipping fee of $6.99 for all orders, regardless of size or weight, ensuring transparency and no surprises at checkout.
3. How long does it take to process my order?
Order processing typically takes between 1 to 3 business days. Once processed, your order will be ready for shipping.
4. What is the estimated shipping time?
The shipping time varies depending on your location. Typically, delivery will take between 7 to 15 days after your order has been processed. Rest assured, we always aim to get your fashion pieces to you as quickly as possible.
5. Do you ship internationally?
At the moment, we are only able to ship within the United States. Stay tuned for future updates on international shipping!
6. How do I track my order?
Once your order has been shipped, you will receive an email with your tracking information. You can use this to follow the delivery progress of your package through our carrier’s website.
7. Can I make changes or cancel my order after placing it?
If you need to modify or cancel your order, please contact our support team at [email protected] or call us at +1 608-403-4972 within 12 hours of placing your order. After this time, we may not be able to make changes as the order may have already been processed.
8. What is your return and exchange policy?
We want you to love what you ordered! If for any reason you are not satisfied with your purchase, you can request a return or exchange within 30 days of receiving your order. The items must be in their original condition and packaging. For more details, visit our Return Policy page or contact us at [email protected].
9. How do I return or exchange an item?
To start a return or exchange, please email our customer service at [email protected] with your order number and reason for return. Our team will guide you through the process. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
10. What if I receive a damaged or incorrect item?
In the unlikely event that you receive a damaged or incorrect item, please contact us immediately at [email protected]. We will arrange for a replacement or refund as quickly as possible, and the return shipping will be on us.
12. How can I contact customer service?
You can reach our customer service team by:
- Email: [email protected]
- Phone: +1 608-403-4972
Our working hours are 8AM to 6PM EST (Monday to Friday). We are closed on Saturday and Sunday, but feel free to leave a message, and we will get back to you as soon as possible.
If you have any other questions or concerns, don’t hesitate to reach out to our support team. We’re here to help you with anything you need to make your shopping experience at Savanah.store as smooth as possible!