Welcome to Savanah.store! We always want to bring you the best shopping experience. If you are not satisfied with the product you purchased, we are happy to assist you with returns and refunds. Please read the return and refund policy below carefully.

1. Return conditions

To be eligible for a return, your product must meet the following conditions:
The product is unused, with original labels and packaging intact.
The product is not damaged or shows any signs of use.
Return requests must be made within 14 days from the date you receive the goods.
The product is not on the non-returnable items list (e.g. special sale items, personalized products).

2. Return process

To return goods, please follow these steps:
Contact us: Send a return request via email [email protected] or call +17752678548 within 14 days of receipt.
Prepare the product: Pack the product to be returned along with the purchase invoice and all accompanying accessories (if any) in the original packaging.
Send product: Send product to our address at 420 Garden Oaks Blvd, Houston, TX 77018,US. You are responsible for return shipping costs.

3. Check and confirm

After receiving the returned product, we will inspect the product within 7 business days. If the product meets the return conditions, we will refund or exchange the product according to your request.

4. Refund policy

Refund via original payment method: If the return request is accepted, we will refund via your original payment method (e.g. credit card, debit card) within 5- 10 working days.
Shipping costs are not refundable: Original shipping costs will not be refunded unless the product is defective or does not correspond to the order.

5. Product is defective or not ordered correctly

If you receive a product that is defective or does not match your order, please contact us within 7 days of receipt for assistance. We will be responsible for return shipping costs and resending a new product to you.

6. Items cannot be returned

We do not accept returns on the following items:
Special discounts and clearance products.
Personalized products or ordered according to customers’ specific requirements.
The product is used or does not have original labels and packaging intact.

7. Contact

If you have any questions or requests regarding this returns and refund policy, please contact us via:
Email: [email protected]
Phone number: +1 608-403-4972
Address: 420 Garden Oaks Blvd, Houston, TX 77018,US
We appreciate your trust and support. Thank you!

Savanah.store
Effective date: July 3, 2024